Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there is a fault with your item, send us an email with your order number and proof of the fault, and we’ll make sure to get the issue resolved.
If approved, we’ll either send you a replacement, or you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org
As all of our items are made to order, often personalised with names or initials, we’re unable to offer returns or exchanges at this time. If you have any questions or concerns specific to your order, send us a message here and we’ll see what we can do to help.
Redbird team x