Damages and issues

Please inspect your order upon receiving it and contact us within 30 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We enforce a strict 30-day timeframe for reporting any order issues. If your item is missing, damaged, incorrect, or if there is another problem, it must be reported within 30 calendar days from the delivery date so that we can resolve the issue for you.

You can always contact us for any damage related question at help@redbirdapparel.co.uk

Non-returnable items

As all of our items are made to order, often personalised with names or initials, we’re unable to offer returns or exchanges at this time. Please see our Terms of Service for more information. If you have any questions or concerns relating to your order, send us a message here and we’ll see what we can do to help.

Redbird team x