Damages and issues

Please inspect your order upon receiving it and contact us within 30 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We enforce a strict 30-day timeframe for reporting any order issues. If your item is missing, damaged, incorrect, or if there is another problem, it must be reported within 30 calendar days from the delivery date so that we can resolve the issue for you.

You can always contact us for any damage related question at help@redbirdapparel.co.uk

Non-returnable items

All of our items are made to order, which means each garment is produced especially for you once an order is placed and production starts immediately one the order window closes. We do not hold ready made stock, and production begins only after your order is confirmed.

Because of this made to order process, we are unable to offer refunds, returns, or exchanges. This applies to all items, whether or not personalisation such as names or initials has been added.

Returns, refunds, or replacements are not available for preference related reasons, including sizing, fit, colour choice, style, or general appearance. We are also unable to accept returns where an item is of acceptable quality and matches the product description and specifications at the time of purchase.

To help ensure you are happy with your order, we encourage you to review our sizing guides carefully and to contact us before placing your order if you have any questions. Our team is always happy to assist prior to production.

If you have any questions or concerns relating to your order, send us a message here and we’ll see what we can do to help.

Redbird Team